Terms of service
General Terms and Conditions with Customer Information
Table of Contents
- Scope
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping Terms
- Retention of Title
- Liability for Defects (Warranty)
- Applicable Law
- Place of Jurisdiction
- Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter “GTC”) of LeftLane GmbH (hereinafter “Seller”) apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller in relation to the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms is hereby objected to, unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade, business, or profession.
2) Conclusion of Contract
2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller but serve to enable the Customer to submit a binding offer.
2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, by clicking the button that concludes the ordering process, the Customer submits a legally binding offer with respect to the goods contained in the shopping cart. The Customer may also submit the offer to the Seller by email or by post.
2.3 The Seller may accept the Customer’s offer within five days by
- sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case receipt of the order confirmation by the Customer is decisive, or
- delivering the ordered goods to the Customer, in which case receipt of the goods by the Customer is decisive, or
- requesting payment from the Customer after the Customer has placed the order.
2.4 If a payment method offered by PayPal is selected, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), under the PayPal Terms of Use available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or—if the Customer does not have a PayPal account—under the terms for payments without a PayPal account at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a PayPal method selectable during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the moment the Customer clicks the button that concludes the ordering process.
2.5 When submitting an offer via the Seller’s online order form, the contract text is stored by the Seller after the contract has been concluded and sent to the Customer in text form (e.g., email, fax, or letter) after the Customer has sent their order. No further access to the contract text is provided by the Seller. If the Customer has created a user account in the Seller’s online shop before sending their order, the order data will be archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected user account using the corresponding login data.
2.6 Before submitting the binding order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. A useful technical means for better detection of input errors can be the browser’s zoom function, which enlarges the display on the screen. The Customer can correct their entries as part of the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.
2.7 Only the German language is available for the conclusion of the contract.
2.8 Order processing and contact usually take place by email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.
3) Right of Withdrawal
3.1 Consumers generally have a statutory right of withdrawal.
3.2 Further information on the right of withdrawal is set out in the Seller’s cancellation policy.
3.3 The right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a Member State of the European Union and whose sole place of residence and delivery address at the time of the contract conclusion are outside the European Union.
4) Prices and Payment Terms
4.1 Unless otherwise indicated in the Seller’s product description, the prices stated are total prices that include statutory value-added tax. Any additional delivery and shipping costs that may arise are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, fees for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
4.3 The payment methods available are communicated to the Customer in the Seller’s online shop.
4.4 If advance payment by bank transfer is agreed, payment is due immediately after the conclusion of the contract unless a later due date has been agreed.
4.5 If the payment method “SOFORT” is selected, payment processing is carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (“SOFORT”). To be able to pay the invoice amount via SOFORT, the Customer must have an online banking account activated for SOFORT, authenticate themselves during the payment process, and confirm the payment instruction to SOFORT. The payment transaction is then carried out immediately by SOFORT and the Customer’s bank account is debited. Further information on the “SOFORT” payment method can be found at https://www.klarna.com/sofort/.
4.6 If the payment method direct debit via Stripe is selected, payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). In this case, Stripe will collect the invoice amount from the Customer’s bank account after a SEPA direct debit mandate has been issued, but not before the expiry of the period for the pre-notification. “Pre-notification” is any communication (e.g., invoice, policy, contract) to the Customer announcing a debit by SEPA direct debit. If the direct debit is not honoured due to insufficient funds or due to an incorrect bank account, or if the Customer objects to the debit without being entitled to do so, the Customer must bear the fees incurred by the chargeback of the respective credit institution if they are responsible for this. The Seller reserves the right to carry out a credit check when SEPA direct debit is selected and to reject this payment method in the event of a negative result.
4.7 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative result.
5) Delivery and Shipping Terms
5.1 Goods are delivered by shipping to the delivery address specified by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing is decisive for the transaction.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the initial shipment if the Customer effectively exercises their right of withdrawal. With respect to the return costs, the regulation in the Seller’s cancellation policy applies in the event of an effective exercise of the right of withdrawal by the Customer.
5.3 Self-collection is not possible for logistical reasons.
6) Retention of Title
If the Seller performs in advance, the Seller retains title to the delivered goods until the purchase price owed has been paid in full.
7) Liability for Defects (Warranty)
7.1 If the purchased item is defective, the statutory provisions on liability for defects shall apply.
7.2 If the Customer is a consumer, they are requested to complain to the deliverer about goods delivered with obvious transport damage and to notify the Seller accordingly. Failure to do so has no effect on the Customer’s statutory or contractual claims for defects.
8) Applicable Law
8.1 The law of the Federal Republic of Germany applies to all legal relationships of the parties, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
8.2 Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time the contract is concluded, do not belong to a Member State of the European Union and whose sole place of residence and delivery address at the time of the contract conclusion are outside the European Union.
9) Place of Jurisdiction
If the Customer is a merchant, a legal entity under public law, or a special fund under public law with a seat within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of business. If the Customer’s seat is outside the territory of the Federal Republic of Germany, the Seller’s place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. In the foregoing cases, however, the Seller is in all cases entitled to bring an action at the Customer’s seat.
10) Alternative Dispute Resolution
10.1 The EU Commission provides an online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.
This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
10.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
